Legal
Refund Policy
Last updated October 31, 2026
If Kevyn AI is not right for you, you can get a full refund within 14 days of your first payment, for any reason. You can cancel at any time, and your plan stays active until the end of the month you have paid for.
- How plans are billed
- 14-day refund
- Monthly renewals
- When we always refund
- How to ask for a refund
- Canceling
- KV EDU access codes
- Dodo Payments, our reseller
1. How plans are billed
Pro and Pro+ are monthly plans. They are charged in advance at the start of each monthly billing period and renew automatically until you cancel. The free plan is never charged. Paid plans are sold through Dodo Payments, our online reseller (section 8).
2. A full refund within 14 days of your first payment
If Kevyn AI is not what you wanted, you can ask for a full refund of the first payment of your subscription within 14 days of that payment. You do not have to give a reason. Changing between Pro and Pro+ keeps the same subscription. When the refund is made, we cancel the subscription, and your account returns to the free plan with your records kept.
3. Monthly renewals
From your second month, each renewal pays for a new month you chose to continue. The 14-day refund covers the first payment of a subscription; renewal payments are refunded in the cases in section 4 and wherever the law requires, and a refund is always for a whole payment, not part of a month. To stop the next payment, cancel before your renewal date; you keep your plan until the end of the month you have already paid for.
4. When we always refund
Whether it is your first payment or a renewal, we refund it when:
- you were charged after canceling before your renewal date;
- you were charged twice for the same period;
- a fault on our side kept you from using the paid features for a significant part of the period, and we could not fix it;
- we closed your paid account for a reason that is not your fault; or
- the law where you live gives you a right to cancel and be refunded that cannot be excluded by agreement. Where it does, we honor that right, within the time that law allows.
In the first four cases, please ask within 30 days of the charge.
5. How to ask for a refund
- Email support@kevynai.com with the email address on your Kevyn AI account, or the one you paid with, and the date of the charge. The receipt Dodo Payments sends you has the same address on it.
- We issue the refund through Dodo Payments, our Merchant of Record, and confirm it to you by email.
Approved refunds go back to the payment method you used. Depending on your bank, a refund can take several business days to appear. If someone else paid for your plan, such as a parent, either of you may ask.
6. Canceling
- You can cancel at any time in the Dodo Payments customer portal linked from your Kevyn AI account, or by emailing support@kevynai.com from the address on your account.
- Canceling stops the next renewal. You keep everything in your plan until the end of the month you have already paid for.
- To avoid the next charge, cancel before your renewal date.
7. KV EDU access codes
Access codes are not sold on this site. Access granted by a KV EDU access code is part of a KV EDU course, and refunds of course fees follow the terms of that course and the law that governs it, not this policy.
8. Dodo Payments, our reseller
Our order process is conducted by our online reseller Dodo Payments. Dodo Payments is the Merchant of Record for all our orders, and its Buyer Terms also apply to your purchase. The refunds in this policy are our own commitment to you: we honor them even where those terms are narrower, and nothing in this policy takes away a refund that Dodo Payments gives you under them. Refunds are not given where there is evidence of fraud or refund abuse.
See also our Terms of Service and Privacy Policy.